Privacy Policy

At joocasino, protecting your privacy and personal data is of paramount importance. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or use the services of joocasino through our website joocasino-ca.com. It applies to all players, users, and visitors accessing our platform within Canada. The effective date of this policy is June 1, 2025.

Who We Are

joocasino is operated by Dama N.V., a company legally registered and licensed to provide online gambling services. Our legal and mailing address is:

Julianaplein 36, Willemstad, Curaçao

Our gaming license is issued by the Curacao Gaming Control Board (GCB) under license number OGL/2023/174/0082, valid from 2025 to 2026, authorizing us to operate an online gambling platform.

For any inquiries related to data protection or to exercise your privacy rights, you may contact our Data Protection Officer (DPO) or responsible department at:

Email: [email protected]

What Personal Data We Collect

joocasino collects various categories of data necessary for operating our services, ensuring compliance with applicable laws, and enhancing user experience. The types of personal data collected include:

Personal Data: full name, date of birth, email address, telephone number, and identification documents submitted for verification purposes.
Technical Data: IP addresses, device identifiers, browser type, operating system information, log files, and connection timestamps.
Payment Data: payment details including card information, bank account numbers, transaction history related to deposits and withdrawals.
Behavioral Data: betting history, game preferences, clickstream data, session duration, and interaction with our services and marketing materials.
Cookies and Similar Technologies: data collected through cookies, web beacons, and other tracking technologies to facilitate functionality, analytics, and advertising.

Legal Basis for Processing

joocasino processes your personal data based on the following legal grounds in compliance with Canadian privacy regulations and applicable industry standards:

User Consent: where explicitly required, particularly relating to marketing communications and use of non-essential cookies.
Contract Fulfillment: processing necessary to establish and operate user accounts, execute bets, process payments, and fulfill our contractual obligations to you as a player.
Legitimate Interests: for fraud prevention, risk assessment, improvement of platform security, data analytics, and enhancement of service quality.
Compliance with Legal Obligations: adherence to Know Your Customer (KYC), Anti-Money Laundering (AML) legislation, tax reporting, and regulatory reporting obligations.

Purpose of Processing

The personal data collected by joocasino is used exclusively for the following purposes:

Providing and maintaining the online casino services.
Opening, maintaining, and managing player accounts.
Processing deposits, wagers, cancellations, winnings, and withdrawals.
Ensuring compliance with regulatory and legal requirements including KYC and AML checks.
Improving and personalizing the services and user experience.
Conducting marketing communications, such as promotional mailings and newsletters, subject to user consent.
Performing market and statistical analyses and generating anonymized reports.
Detecting, preventing, and responding to fraud, abuse, and security incidents.

Disclosure & Sharing

joocasino may disclose your personal data under strict confidentiality agreements in the following circumstances:

Payment Partners: to banks, payment processors, and financial institutions to facilitate payments and payouts.
Service Providers: technology providers, hosting companies, auditors, and customer support providers assisting in the operation and maintenance of our platform.
Regulatory Authorities: upon lawful requests to comply with applicable laws, regulatory, or law enforcement bodies.
Affiliates and Marketing Partners: for marketing and promotional activities only with your explicit consent.
Advertising Networks: third-party advertising services may collect limited information as per your consent for personalized advertising purposes.

All third parties engaged are subject to confidentiality and data protection obligations complying with applicable privacy standards.

International Transfers

Your personal data may be transferred and processed outside Canada, including to jurisdictions such as Curaçao, where our operator is established. In such cases, joocasino ensures that appropriate safeguards are in place to protect your data, including:

Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
Ensuring recipient entities implement adequate security and privacy measures.
Compliance with internationally recognized privacy frameworks where applicable.

We take all reasonable steps to ensure that your data remains protected consistent with Canadian privacy law requirements when transferred internationally.

Data Retention

joocasino retains your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable legal requirements, guidelines, and recommendations. The retention periods vary by data category as follows:

Personal Data: retained for the duration of your account activity and no longer than 5 years after account closure or termination.
Technical Data and Logs: stored for up to 3 years for security and operational purposes.
Payment Data: retained in compliance with financial and tax regulations, generally no longer than 7 years.
Behavioral Data and Analytics: stored in anonymized or aggregated form for statistical purposes indefinitely.

Data may be deleted upon your request unless retention is required by law or necessary for dispute resolution or fraud prevention.

Your Rights

As a user under Canadian privacy legislation, you have the following rights with respect to your personal data collected by joocasino:

Right to Access: obtain confirmation and access to your personal data we hold.
Right to Rectification: request correction of inaccurate or incomplete data.
Right to Erasure: request deletion of your personal data, subject to legal exceptions.
Right to Restrict Processing: limit the processing of your data under certain circumstances.
Right to Object: object to processing based on legitimate interests or marketing purposes.
Right to Data Portability: request a copy of your data in a commonly used, machine-readable format.
Right to Withdraw Consent: withdraw consent for marketing communications and non-essential processing at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable legal timelines.

Cookies & Tracking Technologies

joocasino uses cookies and similar tracking technologies to improve website functionality, enhance user experience, analyze traffic, and support marketing activities. The types of cookies used include:

Session Cookies: temporary cookies that expire when you close your browser; used for basic functionality such as keeping you logged in.
Persistent Cookies: remain on your device for a set period or until manually deleted; used for remembering user preferences and login details.
Third-Party Cookies: set by external service providers for analytics, advertising, or social media integration, subject to your consent.

You can control and disable cookies through your browser settings or via our cookie management panel on joocasino-ca.com. Disabling certain cookies may affect the functionality and performance of the website.

Data Security

joocasino implements robust technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, and destruction, including but not limited to:

Use of Secure Socket Layer (SSL) encryption technology to protect data transmitted over the internet.
Encryption of sensitive data both in transit and at rest.
Access controls and restrictions limiting data access to authorized personnel only.
Regular security audits and penetration testing to identify and mitigate vulnerabilities.
Ongoing staff training and awareness programs on data protection and privacy obligations.
Incident response procedures to promptly address and notify relevant parties in case of a data breach.

Complaints & Contacts

If you have any questions, concerns, or complaints regarding joocasino's processing of your personal data or privacy practices, you may contact our data protection team via:

Email: [email protected]

We encourage you to reach out first to attempt internal resolution. If you remain dissatisfied, you have the right to lodge a complaint with the applicable Canadian privacy supervisory authority, including the Office of the Privacy Commissioner of Canada.

Updates

joocasino reserves the right to update this Privacy Policy as necessary to reflect changes in legal requirements, business practices, or technological developments. We will notify users of any significant changes by posting the revised policy on joocasino-ca.com with an updated effective date prominently displayed.

The latest revision date of this Privacy Policy is June 1, 2025. We recommend reviewing our Privacy Policy periodically to stay informed of how we protect your personal data.