Contact Us
Welcome to the official contact page for joocasino, accessible via joocasino-ca.com. This page provides comprehensive and accurate contact details, adhering to all applicable Canadian regulatory requirements and industry standards, to ensure reliable communication with our valued clients and partners.
Main Contact Channels
If you require assistance or have any inquiries, you may reach out to joocasino's dedicated departments using the contact options below. All communication channels are managed by our professional support team who strive to provide timely and effective responses.
- Support: For technical help, account assistance, or general customer support, contact [email protected].
- Sales: For partnership opportunities, advertising, or related sales queries, contact [email protected].
- Human Resources: For employment, recruiting, or HR-related matters, contact [email protected].
- Press and Media: For media inquiries or press relations, contact [email protected].
- General Inquiries: For all other questions, please write to [email protected].
Please note that joocasino does not currently provide public phone support numbers. All support is handled primarily via electronic communication channels for efficiency and security.
Contact Form
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Corporate and Legal Contact Details
Registered Addresses
joocasino is operated under the parent company Dama N.V. The registered and legal addresses, as well as the mailing address, are as follows:
- Julianaplein 36, Willemstad, Curaçao
This central location serves as joocasino's headquarters and legal domicile in compliance with international licensing requirements.
Licensing and Regulatory Information
joocasino operates under a valid gaming license issued by the Curacao Gaming Control Board (GCB). The license details are as follows:
| License Number | OGL/2023/174/0082 |
| Type of Activity | Online gambling platform operation |
| Validity Period | 2025-2026 (prolongated through 2025) |
| Issuing Authority | Curacao Gaming Control Board (GCB) |
This licensing ensures joocasino's compliance with international gambling standards and regulatory oversight appropriate for operation within Canada and other jurisdictions where the platform accepts clients.
Regional Presence and Market Operation
Geographical Operation Scope
joocasino provides its online casino services to clients primarily located in the following countries:
- Canada - active clients and tailored offerings via joocasino-ca.com
- Australia
- Germany
- Other non-restricted jurisdictions where online gaming is permitted
While licensed in Curacao, joocasino respects the regulatory environments in all served territories, including Canadian regulatory requirements governing online gambling.
Legal Disclaimers and Data Protection
joocasino prioritizes compliance with Canadian legal frameworks, including but not limited to privacy protection and anti-money laundering regulations. By contacting us via any of the methods provided, you acknowledge and agree that your personal data will be securely processed for the purposes of responding to your inquiries, supporting your user experience, and fulfilling any regulatory obligations.
All communications with joocasino are conducted in accordance with applicable laws and protective measures to ensure confidentiality, integrity, and timely service.
Support Availability
Our customer support operates 24 hours a day, 7 days a week, ensuring assistance is available whenever required. While the primary communication method is via email and the contact form, we also offer live chat support on our platform for immediate help.
We commit to acknowledging all queries within one business day and resolving issues as quickly and effectively as possible.